Privacy Policy

Effective date: 2026-11-11

Aveltur – Network Health uses this policy to describe its approach to information about app use and support interactions. You can read below about the categories that may be processed, the purposes of that processing, and the conditions placed on sharing and keeping information.

1. Information We May Collect

Our work to operate and refine the application may involve a focused range of data:

• App reliability information: Automated diagnostic reports can record errors, application health indicators, and stability measurements.
• Unidentified interaction statistics: Information about engagement with features, without identifying users, helps determine which refinements to prioritize.
• Hardware, software, and connection context: Device models, operating system versions, and network conditions supply background relevant to application performance.
• Information offered directly: Support requests and feedback may contain correspondence, other content, or attachments that you have chosen to share.

2. Reasons for Data Processing

There are four defined purposes behind the processing described in this policy:

• Provide consistent operation and continued functionality for Aveltur – Network Health, with updates delivered in good time.
• Evaluate how features are used so the interface can be improved and responses made smoother and faster.
• Understand reported problems, work through technical faults, and offer prompt, accurate support.
• Discharge legal responsibilities, including those relating to data safeguards and consumer protection.

3. Circumstances for Data Sharing

We do not trade personal information or make it available for marketing or financial benefit. Confidential handling remains the rule, with disclosure confined to the circumstances that follow:

• Infrastructure and related assistance: We may engage authorized vendors for cloud hosting, analytics, and infrastructure services; stringent data processing agreements bind those vendors and prohibit secondary use of the data.
• Legally necessary and protective action: Information may be released to comply with court orders, legal investigations, or governmental requests requiring it, as well as to protect the legitimate interests of our users and maintain the integrity of our platform.

4. Data Retention and Removal

Only necessary, proportionate retention is appropriate for the purposes set out above. We therefore keep data while it is needed to run the service, settle potential disputes, enforce the terms of use, or meet statutory record-keeping obligations. Once those needs no longer warrant keeping it, we permanently remove the data or anonymize it in a way that cannot be reversed.

5. Policy Concerning Minors

Intended for adults and a general audience, Aveltur – Network Health does not actively gather or intentionally keep personal data about people under 13 years old. Any accidental collection of a child's information in this age group is addressed through prompt deletion from our systems once we become aware of it.

6. Exercising Your Data Rights

Your entitlement to privacy rights is determined by the laws applicable to the information, potentially including GDPR, CCPA, LGPD, and other relevant rules. As those rules provide, you may be entitled to:

• Find out whether we process your personal information and obtain a copy in a portable format.
• Have records amended to remedy inaccurate details or add information that is missing.
• Seek removal of data after its necessity has ended or after you withdraw the consent for it.
• Place restrictions on particular processing or raise an objection to processing contrary to your preferences.

Use our official email contact below when asking to exercise an applicable right.

7. Contact Information

To discuss a privacy-related issue, ask a question, or suggest an improvement to these practices, please contact:

Email: support@AvelturNetworkHealth.com